Collections Dashboard
Collections Team Performance
14/15 Agents Active
MTD: 85% of Target
Amount Collected
$225,000
↑ 12% vs target
Promise to Pay
75
↑ 5 vs yesterday
Contact Rate
42%
↓ 3% vs target
Compliance Score
98%
↑ 1% vs target
Active Collections Agents
Robert Chen
On Call
Collected: $28,500
Rate: 115%
Maria Garcia
Available
Collected: $22,890
Rate: 96%
James Wilson
In Meeting
Collected: $21,200
Rate: 88%
Susan Kim
On Break
Collected: $19,500
Rate: 82%
Compliance Alerts
Call Script Violation
2 instances detected
Payment Documentation
3 records need review
Collections Performance
Avg Recovery
$1,850
↑ 8% vs target
Promise Rate
32%
↑ 5% vs target
Compliance Rate
98%
↑ 1% vs target