Service Team Dashboard
Customer Service Performance
18/20 Service Agents Active
Queue Status: Normal
CSAT Score
4.8/5.0
↑ 0.2 vs target
First Response Time
2:45
↑ 15s vs target
Resolution Rate
92%
↑ 3% vs target
Open Cases
127
↑ 5 vs average
Active Service Agents
Emma Davis
On Call
4.9
Cases: 8/12
John Smith
Available
4.7
Cases: 6/12
Lisa Wong
In Chat
4.8
Cases: 7/12
Mark Brown
On Break
4.6
Cases: 5/12
Case Distribution
Service Performance Trends
Avg Handle Time
12:45
↓ 30s vs target
Queue Time
1:30
↓ 15s vs target
First Contact Resolution
85%
↑ 2% vs target